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To Whom It May Concern,

Please treat this as a recommendation letter for our vendor Shing Digital Inc. Shing Digital has been providing our IT service and support since 2014.

Lung Wong is our Account Manager and represents Serafina in a professional manner. Lung is responsible for coordinating and implementing all information services. Shing also provides advice on IT setup and security. We recently had a third-party cyber security audit performed and were happy to determine that we are well protected against cyber threats. This is largely a result of the IT setup that Shing implemented and continues to monitor.

In addition, Shing provides Serafina with exceptional, timely and profession 24/7 IT support.

Lung and his team at Shing Digital are great to work with and provide exceptional service. The level of expertise is bar none.

I would highly recommend Shing Digital Inc for all your information technology needs and services.

We have been doning business with Shing Digital over many years now. They have truly been a valuable partner to our organization and never fail to use their
technical expertise to our advantage. Our confidence in Shing allows us to operate without an internal IT department and feel comfortable that our network and internal systems are in the hands of a trusted ally. Shing is a virtual extension of our operations infrastructure.

As an emergency service provider, we need to be available 24/7/365. We rely on our systems to be reliable and redundant, and Shing takes that responsibility as seriously as we do. Shing Digital’s support and guidance has been invaluable in building and maintaining a cost-effective, low-risk and robust system to serve our customers’ needs.

I highly recommend Shing Digital as a technical services provider. They are reliable, resourceful and there when you need them. Their support staff are readily available, professional and friendly. The company ownership and management are engaged, and everyone there truly cares about their customers.

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